10% Discount on all products for Order over Rs 1000. CODE : WELCOME10 || 5% Discount on all Prepaid orders

Shipping and Returns

Shipping and Returns

What are the expected delivery times?

Dispatches are done within 2 working day of placing the order. Domestic deliveries usually take 2 - 5 days to arrive, depending on the location.

Cash on Delivery dispatches are done within 2 working day of placing the order. Domestic deliveries usually take 3-7 days to arrive, depending on the location.

 Can I track my order?

Yes, you will be informed through an email and message when your shipment is dispatched. The details of the courier company and the tracking reference number will be mentioned for your convenience.

How do I return a product?

For domestic orders placed on www.cotandcandybaby.com, returns can be made free of charge. All you need to do is ensure that the items are unused, unwashed, unsoiled and have the original tags in place. To place a request for return, please send an email on admin@cotandcandybaby.com , within 10 days from the date of purchase and we would have the items collected from you. Please place the garments in their original cloth drawstring pouch and hand it over to the pickup courier executive.

No returns or refunds would be possible on items bought in the following scenarios:

(i) those on clearance sale page

(ii) those bought in exhibitions or pop ups.

(iii) those products which have been altered or used

How Would I Get My Refund ?

Refund Policy

Refunds shall be processed in the mode and manner prescribed below:

  1. the request of the refund shall be validated by the customer care of the Company.
  2. the refund shall only be processed only after a confirmation is received from the third party seller concerned in respect to the condition/packaging of the product;
  3. the refund shall be initiated within 10 business days from the date of reverse pickup;
  4. in case of failed attempt at delivery, the product(s) shall be returned to our warehouses and We shall cancel the order and refund the money as per our refund policy.
  5. in case the order is cancelled before the delivery (for prepaid orders), the refund shall be initiated within 7 working days.

 

HAPPY SHOPPING WITH COT & CANDY BABY !