Shipping and Returns

Shipping and Returns

What are the expected delivery times?

Dispatches are done within 2 working day of placing the order. Domestic deliveries usually take 2 - 5 days to arrive, depending on the location.

 Can I track my order?

Yes, you will be informed through an email and message when your shipment is dispatched. The details of the courier company and the tracking reference number will be mentioned for your convenience.

How do I return a product?

For domestic orders placed on www.cotandcandybaby.com, returns can be made free of charge. All you need to do is ensure that the items are unused, unwashed, unsoiled and have the original tags in place. To place a request for return, please send an email on cotandcandybaby2021@gmail.com, within 15 days from the date of purchase and we would have the items collected from you. Please place the garments in their original cloth drawstring pouch and hand it over to the pickup courier executive.

No returns or refunds would be possible on items bought in the following scenarios:

(i) those on sale,

(ii) those with a discount code,

(iii) those through Cash on Delivery,

(iv) those bought in exhibitions or pop ups.

How will I get my refund upon returning a product?

The refund will be made via the same payment method used to make the purchase. You will receive an email confirmation of the return once it has been completed. If you have not received a refund in your account after more than 14 days, please show the confirmation to your bank so that they can help you and speed up the process. Please note that for orders paid by Cash on Delivery, no returns or refunds are possible.